SERVICE CHARTER
A provider of shipping agency service
Nautical Shipping provides International principals with container liner and dry bulk/breakbulk agency services in Australia. As the principal’s agent we provide (but not limited to) all vessel port and container operation’s, sales & marketing, documentation to the Australian import and export industry.
Our Service Standards
To provide our clients with high and efficient standard of service, we will:
- Provide export booking acknowledgement within 2 business hours of receipt
- Advise any issues to empty export container release availability as soon as we become aware
- Send copy of import invoice with the arrival notice
- Send arrival notifications by the Friday before vessels eta into its first port
- Have EIDO ready for despatch 2 business days prior to vessels arrival into port
- Provide accurate bill of ladings ready for release within 2 business days of receiving the SLI
- Respond to emails within 1 business day of receipt
Provide our customers with accurate invoicing - Provide easy access to practical & informative information via notices to industry and our website
Keep dealings between our companies private and confidential - Be professional, helpful, courteous and fair
- Help you understand your obligations/responsibilities by giving you information accordingly
- Be firm with persons who try and avoid their
responsibilities and obligations, and effective in bringing them to account.
When Dealing with us you can expect us to:
- Treat you fairly and reasonably
- Treat you as being honest in your affairs unless you act otherwise
- Respect your privacy
- Help you understand and meet your obligations
- Show you respect
- Assist you quickly and efficiently with your need
Your obligations when dealing with us:
- Be cooperative and truthful in your dealings with us
- Keep accurate records especially in regards to container late returns and damage
- Take responsibility with your documentation preparation, EFT or ComPay payments
- Understand our standard trading terms and conditions
- Be courteous and respectful of our staff and company policies
- Notify Nautical in 7 days of any invoice concerns
- Adhere to agreed credit payment terms
- Provide documents and instructions in an accurate and timely manner
- Provide us with clear requests and correct contact detail
